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JMD Furniture in corporate partnership with Capital Discount Furniture

General Store Policies. The below mentioned company polices are applicable for both JMD Furniture and Capital Discount Furniture. Throughout these general corporate policies, JMD Furniture and Capital Discount Furniture shall both be referred to as JMD Furniture. Customers who purchase from JMD Furniture and its corporate affiliate Capital Discount Furniture shall be referred to as consumers.

1. Refund Policy/Exchanges

a. JMD Furniture is committed to complete customer satisfaction; therefore, if you receive an item and it is not in proper working condition, you may bring it back to the store of its original purchase for an exchange only.
b. Furniture Items must be brought back within 7 days.
c. Mattresses/Box Springs or any Bedding related items must be brought back to the store within 24 hours of accepting the delivery or picking up the products from the store. Mattresses must not be taken out of plastic for any reason. If such items are taken out of plastic, then no exchange/refund will be provided for any reason.
d. ALL exchanges must be accompanied by original receipt(s). There are no exceptions to this policy.
e. All exchange requests for orders from our Philadelphia warehouse MUST be made within 7 days of purchase and will be subject to a 35% restocking fee.

2. Cancellations

a. JMD Furniture will not be able to cancel nor exchange an order without a receipt.
b. No exchanges can be made without original receipt.
c. All cancellations after an order has been placed will be subjected to a 35% cancellation fee off the total order.
d. A cancellation fee is charged on every order regardless of the reason or time of the cancellation. For example: If you place an order and within seconds you wish to cancel it, the 35% cancellation fee will be applied.

3. Merchandise Pick up

a. If JMD Furniture has to bring merchandise from its warehouse location, or other store locations to the store then consumers are subjected to pay a pick up fee.
c. The pickup fee will be determined by the store manager along with an estimated time for pick up.
b. JMD Furniture employees will help load merchandise into consumers' cars. However, JMD Furniture nor its employees will held responsible for damages result in loading merchandise. This is done only at the request of the customer and customer must assume all responsibility should damage to consumer’s vehicle is to occur. Also if damages to the merchandise are to occur, our items should come loose during transportation of customers' merchandise, JMD Furniture nor its employees will be held responsible.

4.  Delivery Policy

a.  DELIVERY IS NOT FREE! If your delivery is more than 10 miles from your store of purchase, there will be an additional $1.90 charge per mile or a secondary flat rate delivery charge of $35 that will be due in Cash upon delivery. Areas such as, Baltimore, Annapolis, Frederick, Fredericksburg, Gainesville are common example of areas that are subjected to the additional charge. Please note that this charge is an additional charge, on top of the flat rate delivery charge that is paid online.
b. JMD Furniture nor its employees hold no liabilities towards the damage(s) that happen to consumers' vehicles, to consumers, nor to anyone else who is damaged by merchandise.
c. All delivery time frames are estimated and JMD Furniture will not be held responsible for deliveries outside of the estimated time frame. General time frames for delivery are between the hours of 9 am to 11:59pm. Considering delivery is third party, JMD Furniture is not responsible for any damages that are to occur during delivery or off delivery or any other times. JMD Furniture is also not responsible for any damages that are to occur due to any time changes of delivery.
d. Once the delivery fee has been paid, it is completely nonrefundable.
e. Delivery personnel will bring the merchandise to the front door. After that, it is consumer's responsibility to take the merchandise inside. Our contracted delivery drivers, at their discretion, help take the merchandise inside your house. Upon delivery an identification card, the credit card used to make purchase, along with the original receipt of purchase MUST be presented upon delivery or picking the merchandise up. Delivery personnel will check for these three items upon delivery.
f. JMD Furniture reserves the right to refuse to deliver items if any of these three pieces of identification are not presented.
g. Someone over the age of eighteen (18) must be present to accept the delivery.
h. To ensure that the delivery truck is able to complete delivery, please ensure that there is ample parking space available.

5. Damage upon delivery.

a. If consumers' merchandise is damaged upon delivery, consumers are to make a note of it on the delivery order within 24 hours of taking delivery. A third party delivery service will bring replacement merchandise to your location and exchange the damaged product within 14 business days.
b. If damage(s) are not noted on delivery order, JMD will not be responsible for any damages reported after delivery.

6. Furniture Assembly

JMD Furniture does not assemble merchandise in your home, remove merchandise from your home, nor move merchandise from one room to another.

7. Merchandise storage policy

a. All purchases made from any of our store locations that are for either pickup/delivery/layaway are subjected to a 35% monthly storage charge or a minimum charge of $50.
b. Storage charges apply to any order(s) that have not been picked up within seven business days of original purchased date. A 35% storage charge also applies to unsuccessful delivery attempts.
c. A 35% storage fee is subject to being applied to all merchandise held in layaway for over two months.The 35% calculated from the total amount of original purchase. Layaway order will be cancelled without any refund if the percentage amount owed exceeds the total amount of money put on the layaway.

8. Layaway

a. Merchandise may be placed in layaway with for up to 60 days for 25% of the total merchandise price. No refund or exchange will be issued for layaways on catalog orders or special orders. If consumers desire to cancel consumers' layaway, consumers may be entitled to a 65% cash refund or store credit.
b. 14 business days or less is given for us to receive merchandise from our warehouse.
c. A valid Layaway receipt is required to redeem layaways. If you lose your layaway receipt a $40 fee may be imposed. This $40 fee must be paid in addition to any outstanding layaway fees in order to receive layaway merchandise.
d. JMD Furniture does not guarantee that it can produce duplicate receipt. Therefore, it is imperative for consumers to keep receipts.

9. Refurbished Mattresses and Sofas

a. Refurbished mattresses and sofas are sold AS-IS. There is no warranty on refurbished mattresses or sofas.
b. It is the responsibility of the consumer to ask if the mattress or sofas they are purchasing is refurbished or not.
c. JMD Furniture shall not be responsible if the refurbished product is found harmful to the consumer. This includes, but not limited to bed bugs or any insect damage.

10. Protection Plan

a.  Protection plans may be provided to consumers by JMD Furniture are binding contracts.
b.  The consumer is to communicate only with the plan carrier if any damages to merchandise occur.
c.  We hold no responsibility for any damages that occur to the merchandise.
d.  We reserve the right to deny any exchange or refund if the product is brought to the store for exchange.
e.  Consumers must contact their protection plan carrier if any damage to occur.

11. Rent to Own plans by Simple Finance/90 day same as cash Plan

a.  Any rental plans provided to the consumers by JMD Furniture are binding contracts to the consumer with the plan carrier.
b.  Consumers have to communicate with their plan carriers if anything happens to merchandise.
c.  We hold no responsibility for broken merchandise. We may also deny any exchange or refund if the product is brought to the store for exchange.

12. Privacy Policy

a.  JMD Furniture takes a myriad of steps to ensure privacy of our databases.
b. In the event one of our databases is compromised, JMD Furniture shall not be held liable for any consequences associated with information retrieved from our compromised databases.

JMD FURNITURE LIMITED WARRANTIES

The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable:

JMD Furniture in corporate partnership with Capital Discount Furniture, subject to all the limitations and exclusions described in these Limited Warranties, warrants the following JMD  products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.

 

Product or Part

Limited Warranty Duration

Labor Coverage

Frames Used In Upholstered and Leather Products

5 Year Limited Warranty

1 Year

Springs and Webbed Seating System

The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area.

5 Year Limited Warranty

1 Year

Recliner Mechanisms

5 Year Limited Warranty

1 Year

Cushioning*

Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product

1 Year Limited Warranty

1 Year

Leather and Upholstery Fabric**

1 Year Limited Warranty

1 Year

Top of Bed

Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a comforter set.

30 days

30 days

Finishes and all Other Furniture Products

Finishes and all Other Furniture Products means all finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper mattresses, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components (other than light bulbs), recliner pull cords and handles incorporated into any furniture product.

1 Year Limited Warranty

1 Year

*All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.

**The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect.  These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident.  These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.

 

LIMITATIONS AND EXCEPTIONS

The following limitation and exceptions apply to the Limited Warranties:

Remedy

  • Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of JMD Furniture is limited to repair, or at its option, replacement the applicable product or part not in conformity with these Limited Warranties.  REFUNDS ARE NOT AVAILABLE.  If within the warranty period, identical materials are unavailable at the time of repair or replacement, JMD Furniture reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
  • For Unattached Cushions with a material manufacturing defect, JMD Furniture will replace the defective Unattached Cushion provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure set forth in these Limited Warranties and (ii) if requested by JMD Furniture, returns the defective cushion core contained within an Unattached Cushion to JMD Furniture., Attn: Customer care, 2346-B Iverson St, Temple Hills, MD 20872.   The remedy specified in this paragraph is JMD Furniture's sole liability related to Unattached Cushions.
  • Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

All Products

These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, refurbished (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.

Chemical Treatments

These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of JMD Furniture.

Leather, Upholstered Fabric and Finishes

The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of JMD Furniture.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of JMD Furniture.

Implied Warranties

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

DISCLAIMER

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF JMD FURNITURE WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF JMD FURNITURE IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

IN NO EVENT SHALL JMD FURNITURE BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL JMD FURNITURE’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

CAUTION

Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.

CLAIM PROCEDURE

To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.

Contact the JMD Furniture store from whom you purchased your furniture, to obtain warranty service.  All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. JMD Furniture reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact JMD FUrniture in writing or call our Customer Service.

JMD Furniture Warranty Information

Capital Discount, Inc.
Attn:  Customer Care
2346-B Iverston St,
Temple Hills, MD 20872

Customer Service Phone Number: 1-800-571-4707

© December 2016, JMD Furniture.  All rights reserved.